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By Arfa JavaidIRCTC fined ₹20k for cancelling tickets an hour before departure
Apr 7, 2024, 04.47 AM IST
Hyderabad: A district consumer forum has directed the India Railway Catering and Tourism Corporation (IRCTC) to pay 20,000 as compensation for cancelling confirmed tickets at the eleventh hour during festival season rush.
In her complaint to the District Consumer Disputes Redressal Commission–II, Hyderabad, Khursheed Begum said she had booked four tickets through an app for the Howrah Special Train to travel from Secunderabad to Vizianagaram on Jan 13, 2021. She had paid 6,470 for 2AC and also received confirmation via email.
But on the day of the journey, Khursheed said she received an automated call informing her of cancellation of her booked tickets while she was waiting at the platform to board the train and merely an hour before travel. She said that no reason had been given for the cancellation. The complainant also pointed out that she received no response from the customer care centre despite calling it multiple times to find out the reason for the cancellation.
She said that as her travel plan was during Sankranti, all buses had been booked and with great difficulty her family managed to get a ticket for an ordinary bus, incurring additional expense of 4,589, to reach Vizianagaram.
A complaint was filed by her with the consumer forum on the grounds that cancelling tickets an hour before departure without assigning a valid reason amounted to deficiency of service and unfair trade practice. Despite serving notice, IRCTC did not appear before the forum and was considered ex parte.
During the trial, the commission confirmed that the tickets were cancelled when the consumer was waiting on the platform at the Secunderabad railway station.
“As no valid reasons have been assigned by the opposite party for either abrupt cancellation of confirmed tickets an hour before departure of train or deducting 470 while refunding the fare, we are under the considered view that it is just and reasonable to order considerable compensation to be payable to the complainant for inconvenience and hardship caused to her and her family apart from the refund of deducted amount,” the bench said.
Irrespective of who is contesting in polls in Tamil Nadu, biryani always wins
As enquiries trickle in, biryani masters in North Chennai take us through how they prepare for the election season.
April 07, 2024 01:12 am | Updated 11:50 am IST
M. Abbu Bhai’s kitchen at Tondiarpet has three pitch-black cauldrons of oil roaring to life as the firewood picks up heat. Onions, chillies, and whole spices sputter while the meat waits patiently for its turn. It is a relatively small order today — biryani, chicken 65, kathrikai, and a sweet made of bread for a birthday party. Irrespective of who is contesting in polls in Tamil Nadu, biryani always wins
As enquiries trickle in, biryani masters in North Chennai take us through how they prepare for the election season. April 07, 2024 01:12 am | Updated 11:50 am IST SANJANA GANESH Peak season: In a week, many biryani kitchens will function non-stop leading up to the April 19 Lok Sabha election.
The aroma entices even cats in the area as they promptly poke their head through the gates of his kitchen. This is the sign and a promise of a decadent, sumptuous meal. In a week, the kitchen, like many others in the city, will function non-stop leading up to the Lok Sabha election scheduled for April 19. Thousands of kilos of chicken and mutton biryani will be prepared from here, on orders from political parties.
After all, the biryani is a meal of celebration after every election — a signal of respite for cadre who would have finished their pre-poll duties; to voters who would have picked their candidate; and polling officials who would have tried to sneak in a few bites amid their stressful day. Enquiries have already begun trickling in from the DMK, the AIADMK, the NTK, the Congress and the DMDK. “However, things will get finalised only a week before the election,” says Abbu Bhai, a third-generation biryani master.
According to him, till about 15 years ago, biryani in Chennai was synonymous with Royapuram and the occasional plush hotel in Central and South Chennai. It was also not associated with elections until the early 2000s, adds documentary filmmaker and commentator, Kombai S. Anwar. “The biryani is a ubiquitous favourite for people across class backgrounds and was employed as an easy bait to get voters to the polling booth. More importantly, it is easy to pack. It is probably why it became the meal of the election,” he says