Techie’s check-in baggage cut in flight from Kolkata
Petlee.Peter@timesgroup.com
Bengaluru:04.09.2021
A Bengaluru techie’s check-in luggage was cut open in a suspected theft attempt during his flight from Kolkata to Bengaluru last month. He lodged a complaint with the airline and Kolkata airport authority and a probe is under way.
Chandan Prakash, 35, employee of an American multinational retail chain in Bengaluru, flew to Kolkata on August 20 to celebrate Raksha Bandhan with his sister. He returned by IndiGo flight 6E 875 on August 22 and went to his HSR Layout residence from KIA.
“I landed on Sunday, collected my trolley bag and went home. When I opened it the next morning, I spotted an unusual tear inside the bag. Someone had cut the fabric from inside to access contents after opening the outer compartment,” Prakash said.
He emailed a complaint to the airline about a possible theft post check-in. He also shared his experience on social media with photographs and videos of his black bag.
IndiGo airlines replied that it couldn’t initiate action like compensation as he hadn’t lodged a complaint at the baggage delivering area on arrival. Prakash said: “The reply was ridiculous as there was no visible damage to my bag. Someone had opened the top pouch and cut through the inner fabric to access stuff inside. I didn’t lose anything valuable and I don’t need compensation but this must be probed and culprits brought to book.”
Some airlines have discontinued sealing outer compartments of check-in bags with plastic wire locks.
Theft bid may have occurred at Kolkata airport: Airline
Airline representatives investigated the matter and said the theft attempt may have taken place at Kolkata airport. Airport officials confirmed a probe is under way as some other passengers had complained of similar problems.
After Prakash’s complaints gained traction on social media, IndiGo approached him. “It sent me a new trolley bag and urged me to take down my social media post but I refused. I said I didn’t need compensation but closure. I’m glad an investigation is on,” he added.
IndiGo airlines told TOI Prakash has been suitably compensated and the incident is being probed.
Chandan Prakash, an HSR Layout resident, said when he opened the trolley bag the day after he landed in the city, he spotted an unusual tear inside. The airlines said he has been suitably compensated and the incident is being investigated
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