Airport has an app to answer your queries

Airport has an app to answer your queries 

Developed By AAI To Help Fliers Navigate 

TIMES NEWS NETWORK 08.02.2025

Chennai : Did you know that Chennai airport has a dedicated mobile phone application? It’s not officially launched yet but the beta version is available for downloading online, can be handy for frequent, occasional and first-time flyers.

Do you know the vantage point to get a clear view of the airside at the airport? 

It is the security hold area, says the app. Developed by the Airports Authority of India (AAI), the app can serve as a one-stop guide to get all travel-related queries answered. Flyers need not depend on the airlines to check their flight status, as the real-time status of the flights, which is displayed at the airport, can now be viewed on their phone screens. The actual status of the departing flight, whether boarding is still underway or the gates are closed, and even the first and final call details, will be available on the app. 

Non-frequent flyers can check the arrival and departure guide, and baggage rules on the app. Another interesting feature of the app is that it can virtually guide you to any specific spot in the airport—be it the eateries, shops, check-in counters, or ticket counters—if the Bluetooth on your phone is switched on. "The entire airport with all its amenities and features has been mapped in the application, and you can browse and walk up to any spot without seeking assistance from anybody," said an airport official. 

Krishnarajan V, a frequent flyer, said he recently stumbled upon the app accidentally and found the navigational features interesting. "Despite travelling often, I still struggle sometimes to locate a facility, but this app gives a bird's-eye view of all three terminals. When more people start using the app, the general queries on X tagging Chennai Airport will come down as almost all the queries are addressed here," he said. The airport authorities are constantly updating it with additional features, and a website version is also on the anvil. Both will be officially launched soon, added the official. 

Left luggage facility coming up in under-construction plaza 

Chennai : Travellers visiting Chennai by air with plans to explore the city for a day or two can heave a sigh of relief as the airport will soon have a left luggage room to drop their excess baggage. It will be part of the plaza under construction outside Terminal 1, which is expected to be completed by April this year. Though the airport had such a facility earlier, it was permanently closed due to multiple construction activities on the frontage of the airport premises over the last few years. "With the plaza nearing completion, the cloakroom facility will be made available again," said an official. After many queries from flyers, Chennai airport authorities decided to resume the service. "The tenders will be floated soon," added the official.