Int’l flyers dropped at domestic terminal SHUTTLE MIX-UP

Int’l flyers dropped at domestic terminal SHUTTLE MIX-UP 

03.01.2025

Chennai : It was complete chaos at T4 domestic terminal of Chennai airport on Wednesday as passengers of an Air India Express flight from Singapore were dropped at the domestic arrival terminal instead of the international terminal. Anantha Raman, a passenger who arrived on the flight, took to X to post a video of passengers stranded at the domestic terminal with no one to assist them. "After more than an hour, they made us pass through the security check again and then sent us to T2 for immigration, customs, etc," he said. 

While passengers were trying to leave without clearance by immigration and customs, the airline realised the blunder. Passengers were stopped and taken to the international terminal. Airport sources said the shuttle service operator mistook the flight for a domestic flight as it came to a stop at the T4 terminal. Sources added that Air India Express always parks their international flights at T4 instead of T2 for ease of operation. Air India Express officials were not available for comment.