Software glitch delays AI flights, has global effect
New Delhi: 24.06.2018
Several Air India flights were delayed at the capital’s Indira Gandhi International (IGI) airport on Saturday afternoon after ‘connectivity’ issues at its Atlanta-based server. The check-in software was, consequently, down for nearly two hours.
On its network, at least 25 flights were delayed — including Delhi where operations were hampered between 12.30pm to around 3pm, leading to passengers taking to Twitter to express their anger.
“The software-related glitch affected operations from 1pm to 2.30pm, during which period check-in and other services were handled manually,” said an airline spokesman.
The airline also tweeted about the incident, confirming at least 25 flights had been affected. “Due to unexpected network connectivity issues at SITA Atlanta Datacenter, which had a worldwide impact, 25 flights were delayed from 12.10 hours to 15.10 hours on Air India network. Operations are normal now,” tweeted the airline in the evening.
Air India’s software is managed by SITA — a global airlines IT service solution major that provides check-in, boarding and baggage tracking facilities. Sources said delays continued for a few hours after 3pm due to the backlog.
“The systems were down for three to four hours, resulting in major flight delays. About 35% of Air India flights coming in and out of Delhi were affected. While Mumbai airport saw 26% delays, only 9% of the flights were affected at Bengaluru airport. Delhi flights to Mumbai and Frankfurt, and Mumbai flights to Goa and Delhi were majorly impacted. Though the glitch has now been resolved, the airline is still examining the extent of delays,” said Aloke Bajpai, CEO of travel portal ixigo. TNN
PROBLEMS GALORE
New Delhi: 24.06.2018
Several Air India flights were delayed at the capital’s Indira Gandhi International (IGI) airport on Saturday afternoon after ‘connectivity’ issues at its Atlanta-based server. The check-in software was, consequently, down for nearly two hours.
On its network, at least 25 flights were delayed — including Delhi where operations were hampered between 12.30pm to around 3pm, leading to passengers taking to Twitter to express their anger.
“The software-related glitch affected operations from 1pm to 2.30pm, during which period check-in and other services were handled manually,” said an airline spokesman.
The airline also tweeted about the incident, confirming at least 25 flights had been affected. “Due to unexpected network connectivity issues at SITA Atlanta Datacenter, which had a worldwide impact, 25 flights were delayed from 12.10 hours to 15.10 hours on Air India network. Operations are normal now,” tweeted the airline in the evening.
Air India’s software is managed by SITA — a global airlines IT service solution major that provides check-in, boarding and baggage tracking facilities. Sources said delays continued for a few hours after 3pm due to the backlog.
“The systems were down for three to four hours, resulting in major flight delays. About 35% of Air India flights coming in and out of Delhi were affected. While Mumbai airport saw 26% delays, only 9% of the flights were affected at Bengaluru airport. Delhi flights to Mumbai and Frankfurt, and Mumbai flights to Goa and Delhi were majorly impacted. Though the glitch has now been resolved, the airline is still examining the extent of delays,” said Aloke Bajpai, CEO of travel portal ixigo. TNN
PROBLEMS GALORE
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