Airline told to pay for travel hassles
23.01.2022
Vadodara: Etihad Airways has been ordered to pay Rs 62,000 with 7% interest and legal expenses as compensation to a Vadodara-based doctor who could not board a flight from Abu Dhabi to Ahmedabad despite having a confirmed ticket.
Dr Krutesh Shah had approached the Consumer Disputes Redressal Commission, Ahmedabad in 2018 seeking compensation from the international airline as well as a travel agent after his return journey from the US had got disturbed.
In January 2017, Shah had booked a return ticket of Etihad Airways for San Francisco-Abu Dhabi-Ahmedabad through a travel agent. Before boarding the flight to Abu Dhabi, he was informed at San Francisco airport that he will get his boarding pass for Ahmedabad once he lands at Abu Dhabi. But when he reached Abu Dhabi, Shah was told that the flight to Ahmedabad had been overbooked. “I was even ready to pay the fare difference for an upgrade to business or first class but the airline denied that as well. The only option I was given was to take Abu DhabiDelhi flight and later a DelhiAhmedabad flight with a promise that my luggage too would reach Ahmedabad airport,” said Shah.
Later, however, his luggage too had not arrived at Ahmedabad airport. Shah had sought Rs 5 lakh as compensation for the mental harassment and towards damages. The commission on January 19 ordered the airline to pay Shah Rs 62,000 as compensation along with 7% interestfrom the date of complaint in October 2018.
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