Govt wants airlines, airports to optimise flyer comfort

Govt wants airlines, airports to optimise flyer comfort 

TIMES NEWS NETWORK  0.01.2025

 New Delhi : Airlines should not keep passengers seated inside aircraft for more than 90 minutes in case of fog-related delayed departures and they must cancel flights delayed by over three hours. As peak winter fog season kicks in, the aviation ministry on Wednesday listed out dos and don’ts for airlines and airport operators to minimise passenger inconvenience. 

“Bureau of Civil Aviation Security (BCAS) circular for facilitating smooth re-entry of passengers in case of flight cancellations was operationalised and drills were organised by CISF with stakeholders. This would significantly reduce passenger inconvenience and ensure a smoother re-boarding process once flights resume,” the Ram Mohan Naidu-headed ministry said in a statement. Airlines have been “instructed” to proactively communicate with passengers about potential delays and cancellations due to visibility issues. “For this, airlines and booking agents must ensure that correct passenger contact information is recorded during ticket booking.” The Met department (IMD) along with Airports Authority of India (AAI) is expediting implementation of “advanced weather observation system” (AWOS) at IGIA and other fog-affected airports. This system will ensure accurate and timely weather information for pilots and air traffic controllers to enhance operational safety and efficiency. “IMD (is) committed to ensure all Met equipment function without disruption,” Met office said. The DGCA said it is “in close coordination with airlines, has ensured deployment of adequate number of CAT II/CAT III-compliant crew and aircraft to carry out low visibility operations efficiently during the fog period at affected airports. Three runways at the Delhi airport have activated CAT III ILS systems, including the important runway 10/28 (the one between T1 and T2).” 

Airlines have been asked to ensure full staffing at check-in counters during peak hours to reduce passenger inconvenience. 

“Delhi Airport has installed LED screens at prominent locations to provide real-time updates on visibility conditions. Delhi airport has also scaled up the number of ‘follow me’ vehicles, which will guide and assist the pilots on the apron/taxiway during low visibility conditions ensuring better coordination on ground,” IGIA said in a statement. Airlines have been told to sensitise their “operations control centres” (OCCs) and war-room representatives for closer coordination during adverse weather conditions, especially fog, to “improve real-time decision-making (and) allowing for more effective and timely responses to flight delays or cancellations”, the DGCA said. “AAl has implemented new standard operating procedures to effectively regulate air traffic at fog-affected airports and at the originating or destination airports,” it added. The aviation ministry said it has conducted a series of consultations over the last two months with airlines, airport operators, DGCA, BCAS, AAI, IMD, and Central Industrial Security Force (CISF).