Stalin launches Chennai One app to bring seamless commute experience
The mobile app from CUMTA works as a journey planner for commuters and provides multiple transport options, including buses, Chennai Metro Rail, suburban trains, and autorickshaws. The app enables its users to travel by different modes of commute using a single QR code ticket
Ease of travel: Chief Minister M.K. Stalin, Deputy Chief Minister Udhayanidhi Stalin, Minister P.K. Sekarbabu and Chennai Mayor R. Priya with other Ministers and officials during the launch of the mobile application ‘Chennai One’ in Chennai on Monday.
SPECIAL ARRANGEMENT
The Hindu Bureau
CHENNAI. 23.09.2025
With the launch by Tamil Nadu Chief Minister M.K. Stalin on Monday, Chennai city has now got a single ticketing application — ‘Chennai One’ for commuting using different modes of transportation.
Rigorous testing
The mobile app that underwent trials for many months aims bring in a seamless commuting experience for travellers in city.
This app works as a journey planner for a commuter and offers multiple options of commuting including buses, Chennai Metro Rail services, suburban trains or autos.
The plan for developing an app to create a single QR code was mooted by Chennai Unified Metropolitan Transport Authority (CUMTA)more than two years ago and following that,CUMTA did the ‘Journey Planner-cum-Integrated Ticketing in Chennai Metropolitan Area’ study.
With 47 lakh travellers in the city commuting using different modes, CUMTA felt such an app could significantly benefit commuters if it could help them plan their daily travel and generate a single QR code ticket that could be used in all these modes.
Subsequently, they floated bids, awarded the contract for developing the app. Early this year, CUMTA started trials for the app before the launch on Monday.
On the social media platform X, CUMTA said: “For the first time ever, MTC Buses, Metro Rail, Suburban Rail, Autos & Cabs come together in ONE powerful app CHENNAI ONE – making travel in Chennai seamless, smart & stress-free.”
Deputy Chief Minister Udhayanidhi Stalin, Minister for Natural Resources S. Regupathy,Transport Minister S.S. Sivasankar, Minister for Housing, Prohibition and Excise S Muthusamy, Chennai Mayor R. PriyaandMinister for Hindu Religious and Charitable Endowments and Chennai Metropolitan Development Authority (CMDA) P.K. Sekarbabu were also present at the launch of the app.
How to use the app
After downloading the mobile application (available for free on both Android and iOS platforms), a commuter has to register their mobile phone number which is verified through one-time password (OTP). Later, the user is required to enter details including their full name, e-mail address, gender. Then, the commuter has to provide the origin and destination of the journey.
User choice
After a request for location access, the app will ask the preferred mode of transport of the commuter and the if the commuter wants fewer transfers, best route or less walking.
For instance, if someone wants to travel from Vadapalani to Thiruvanmiyur, the app indicates a few commuting options, routes and cost taken to travel for each route. One of the routes suggested for travel between Vadapalani and Thiruvanmiyur is 13.4 km ride (a 50-minute trip) which will cost the commuter ₹35.
As the first option, the commuter is suggested to walk to the nearest Vadapalani Metro Rail station and to take a train till Ekkatuthangal. For the second leg of the journey, the app suggests the option of bus and an auto; if the commuter chooses to travel by bus, it provides direction to the nearest bus stop, the bus number (49, in this case) and time taken to the stop, which is about half a km walk.
The final step is the last leg of the ride by the bus till Thiruvanimyur.
If the commuter picks the route he wants to travel by, then the app takes him to the payment gateway and provides the Unified Payments Interface (UPI) option and finally, the single QR code ticket is generated.
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