Social media abuzz with glitches in Chennai One Issues Include Screen Bugs, Untrained Conductors

Social media abuzz with glitches in Chennai One Issues Include Screen Bugs, Untrained Conductors

Omjasvin.MD@timesofindia.com  26.09.2025

Chennai : Teething troubles while using Chennai One app, which recorded nearly two lakh downloads in four days, have kept social media abuzz with commuters using the ChennaiOne hashtag or tagging Chennai One to flag glitches and provide feedback. A large number of users wanted the facility to book ‘return ticket’ in local trains, and some said MTC bus conductors were still unaware of the app, leading to discussions aboard crowded buses.

Another user reported bugs in the ‘Book Metro’ screen as they couldn’t find the ‘green line’. K Senthil, a user from Chromepet, said it also did not allow booking tickets from within the railway station due to geo-location issues. Cumta (Chennai unified metropolitan transport authority) must add return ticket booking facility soon,” he said. 

Another user, R Bharat from Tambaram, flagged that all the bus routes hadn’t been mapped yet. “Just two bus routes were seen in the app,” he said. Users also flagged ‘bus bunching’ at prime stops such as Vadapalani, as buses didn’t stop despite the app mandating stoppage there. 

S Sathish Kumar, a user, said he booked the bus route no. 72, and the app said the bus would arrive at 4pm. “But, about six buses of different routes came to the bus stop all at once. Only two of them stopped, while the remaining overtook the others and went without stopping. This defeats the purpose of booking tickets,” he said, adding that he waited another 20 minutes to get the next bus. 

Commuters also said conductors weren’t entirely aware of the system. Bharat said the online ticket should change from grey to green once it is activated inside the MTC bus. “But, after scanning the code, it took 10 minutes for it to turn green. Conductors were impatient and urged people to buy tickets. This led to unnecessary arguments,” he said. Commuters said the ticket validity for railways was just three hours, unlike the six hours for MTC. Of 20,000 ticket bookings completed, 58% were MTC, 22% railways, and 20% metro. 

Southern Railway on Thursday in an X post announced that they were adding AC EMU booking options soon. Cumta member-secretary I Jeyakumar said their team has been rectifying all the glitches instantly. “Season passes for MTC and railways have been the major demand. These will be rolled out,” he said