Friday, August 2, 2019

Zomato, Uber Eats face online backlash

TIMES NEWS NETWORK

New Delhi:02.09.2019

A day after Zomato won over the internet for refusing to give in to a customer’s demand of changing a delivery executive because he was Muslim, some users on Twitter said they would boycott the company for "hurting religious sentiments". #ZomatoUnistalled and #BoycottUberEats were two of the top trends in India on Thursday afternoon.

The anger directed at Uber Eats, another food aggregator, was a result of the support it lent to Zomato. The company had tweeted on Tuesday that it stood by Zomato.

A number of users also downgraded Zomato on the Google Play Store and iOS by giving the company the lowest rating possible. They claimed that Zomato had double standards because it served halal meat even though the company had clarified on Tuesday that the halal category is a result of restaurants seeking that distinction --not us as an aggregator... "We provide this information, so that you, as a customer can make an informed choice about whether you want to eat halal meat, or not,” it had said.

Despite the brickbat, several Zomato customers stood firmly behind the company and left reviews thanking the company for defending the values of a plural India.

A review on iOS by a user who goes by the name Humane Foodie, wrote, "Wish all humans were treated as equal, just as Zomato proved! Please keep promoting humane values along with the wonderful business model and awesome service you already provide."

Zomato customer gets notice for ‘non-Hindu rider’ tweet
Bhopal/Jabalpur:

The Jabalpur administration has issued a notice to Amit Shukla, who triggered a storm by refusing to accept a “non-Hindu delivery boy” for a Zomato order, prompting the aggregator to say “food has no religion”.

Tahsildar of Gorakhpur (an area in Jabalpur) Pramod Chaturvedi served Shukla a notice on Thursday under Sections 107 and 116 CrPC — a preventive measure to preempt breach of peace — and asked him to appear in person to explain his actions.

Police have initiated a parallel probe. Jabalpur SP Amit Singh said, “The additional SP-crime has been asked to look into the matter. Once our investigations are complete, we will initiate necessary action.” Shukla’s followers on Twitter have more than doubled — from 900 to 2,010 — since the controversy broke. He told TOI on Thursday that his tweet “was being pursued in the wrong direction”. “Zomato should have replied in my personal messaging box. They should be held accountable for all this chaos,” said Shukla, adding he is not “actively associated with any group”. TNN

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