Railways to pay ₹20,000 for serving contaminated food
30/08/2019, STAFF REPORTER,NEW DELHI
A district consumer disputes redressal forum here has directed the Northern Railway to compensate a complainant by paying ₹20,000 after an insect was spotted in the food provided to the complainant during his journey to Delhi.
The directions came when complainant Pankaj Bansal moved the consumer forum alleging deficiency in services on the part of the railways.
Noting that despite the man lodging a complaint, no action was taken, the consumer panel observed, “We find that [Northern Railway] was deficient in its services as despite having a grievance cell and maintaining a complaint book, no action on the complaint was taken. Therefore, having a grievance call and maintaining a complaint book seems to be farce and eye wash for the public at large.”
30/08/2019, STAFF REPORTER,NEW DELHI
A district consumer disputes redressal forum here has directed the Northern Railway to compensate a complainant by paying ₹20,000 after an insect was spotted in the food provided to the complainant during his journey to Delhi.
The directions came when complainant Pankaj Bansal moved the consumer forum alleging deficiency in services on the part of the railways.
Noting that despite the man lodging a complaint, no action was taken, the consumer panel observed, “We find that [Northern Railway] was deficient in its services as despite having a grievance cell and maintaining a complaint book, no action on the complaint was taken. Therefore, having a grievance call and maintaining a complaint book seems to be farce and eye wash for the public at large.”
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