Saravana Bhavan told to pay ₹1 lakh to customer
TIMES NEWS NETWORK
Chennai:03.08.2019
The state consumer disputes redressal forum has asked Saravana Bhavan to pay a Delhi-based lawyer, who complained he suffered food poisoning after eating at its Anna Salai outlet, ₹1.1lakh for mental agony and litigation costs.
S K Saamy, in his petition stated that he went to the Anna Salai branch of the restaurant on October 10, 2014. When his food was served, he had noticed strands of hair in it and brought it to the notice of the waiter and the manager. While the food was replaced, an hour after eating it the petitioner said he felt uneasiness in the stomach and then experienced nausea and vomiting.
He got admitted in the Royapettah Government Hospital the next day, where doctors told him that he was suffering from food poisoning. “The restaurant is responsible for serving defective food and causing ill-health and mental agony,” the lawyer stated in his petition.
In response, the hotel management submitted that no other customer who consumed food that day made any complaints and this particular complaint was made two years after, with an ulterior motive of extorting money. The management also pointed out that the complainant’s petitions were dismissed by the Madras high court and by the National Human Rights Commission.
The forum, after perusing the submissions held that there was no necessity for the complainant to file a false petition and noted that he did not get admitted in the hospital the same day as it was raining that night.
The forum also dismissed the restaurant’s submission that the petition was dismissed by the Madras high court and NHRC and pointed out that the petitions were not for seeking compensation for mental agony, but for directing police to register FIR against the restaurant. Subsequently, judicial member K Baskaran and member S M Latha Maheshwari directed the management to pay ₹1.1 lakh to the customer for mental agony and litigation costs.
While the food with strands of hair was replaced, an hour after eating it the petitioner felt uneasiness in the stomach and then experienced nausea
TIMES NEWS NETWORK
Chennai:03.08.2019
The state consumer disputes redressal forum has asked Saravana Bhavan to pay a Delhi-based lawyer, who complained he suffered food poisoning after eating at its Anna Salai outlet, ₹1.1lakh for mental agony and litigation costs.
S K Saamy, in his petition stated that he went to the Anna Salai branch of the restaurant on October 10, 2014. When his food was served, he had noticed strands of hair in it and brought it to the notice of the waiter and the manager. While the food was replaced, an hour after eating it the petitioner said he felt uneasiness in the stomach and then experienced nausea and vomiting.
He got admitted in the Royapettah Government Hospital the next day, where doctors told him that he was suffering from food poisoning. “The restaurant is responsible for serving defective food and causing ill-health and mental agony,” the lawyer stated in his petition.
In response, the hotel management submitted that no other customer who consumed food that day made any complaints and this particular complaint was made two years after, with an ulterior motive of extorting money. The management also pointed out that the complainant’s petitions were dismissed by the Madras high court and by the National Human Rights Commission.
The forum, after perusing the submissions held that there was no necessity for the complainant to file a false petition and noted that he did not get admitted in the hospital the same day as it was raining that night.
The forum also dismissed the restaurant’s submission that the petition was dismissed by the Madras high court and NHRC and pointed out that the petitions were not for seeking compensation for mental agony, but for directing police to register FIR against the restaurant. Subsequently, judicial member K Baskaran and member S M Latha Maheshwari directed the management to pay ₹1.1 lakh to the customer for mental agony and litigation costs.
While the food with strands of hair was replaced, an hour after eating it the petitioner felt uneasiness in the stomach and then experienced nausea
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