@CovidIndiaSeva launched

People can pose queries and get answers on Twitter

22/04/2020, PRESS TRUST OF INDIA,NEW DELHI

Union Health Minister Harsh Vardhan on Tuesday launched the ‘COVID India Seva’, an interactive platform to establish a direct channel of communication during the pandemic.

The initiative is aimed at enabling transparent e-governance delivery in real-time and answering citizen queries swiftly, at scale, especially in crisis situations like the ongoing COVID-19 pandemic, an official statement said.

Through this, people can pose queries @CovidIndiaSeva and get answers in almost real time.

The @CovidIndiaSeva works off a dashboard at the backend that helps process large volumes of tweets, converts them into resolvable tickets and assigns them to the relevant authority for real-time resolution, the statement said.

“Trained experts will share authoritative public health information swiftly at scale, helping to build a direct channel for communication with citizens,” the Minister said in a tweet.

Over time, Twitter has proved to be an essential service for both the government and citizens to interact and exchange information, especially in times of need,” Mr. Vardhan said.