Railways relaxes reservation refund rules

TNN | Mar 22, 2020, 04.45 AM IST

Trichy: As per the government advisory in the wake of Covid-19 to avoid crowding and practice social distancing, Railways has relaxed refund rules for tickets generated through passenger reservation system (PRS) counters.

All rules for e-ticket are remaining the same, as a passenger does not need to come to the station for a refund of the ticket. The relaxation is for journey period between March 21 and April 15.

In case, trains were cancelled by Railways during the journey period, refund across the counter can be taken on submission of the ticket up to 45 days from date of journey, instead of extant rule of 3 hours or 72 hours, a release from Trichy Railway Division said.

If the train is not cancelled and the passenger does not want to travel, ticket deposit receipt can be filed within 30 days from date of the journey at the station, instead of the extant rule of 3 days.

Ticket deposit receipt can be submitted to claims office for getting the refund with 60 days of the filing of ticket deposit receipt subject to verification from train chart, (instead of the extant rule of 10 days). For passengers who want to cancel ticket through 139 can get refund across the counter within 30 days from the date of journey. (Instead of the extant rule of up to scheduled departure of the train), the release said.

Railway authorities have asked passenger to avail the facility by avoiding coming to the railway station during the spread of the virus, the release added.