New system to solve glitches at ticket counters

New system to solve glitches at ticket counters

TIMES NEWS NETWORK

Chennai:16.03.2021 

Have you had to wait while staff at railway ticket counters struggled to restart computers and printers, only to find that berth you wanted has been taken?

Expect fewer such delays derailing you travel plans now as the railways has upgraded its ticketing system to a browser-based application called ticketing peripherals management system (TPMS). This will cut time taken to report and repair faults as everything moves online.

With traffic returning to normal, railways wants to improve the working of its booking counters, though more than half of long-distance tickets get booked online.

Railway officials say delays and disruptions are rare for suburban tickets but reservation counter in small railway stations that sell tickets for express trains have faced delays.

Officials say that under the earlier system, the supervisor of a ticketing centre had to contact the controller who, in turn, informed the people or contractors concerned when a printer or a computer or any other equipment went out of order. Now, this can be done online. It can be seen online by anyone. Repairs will also be faster as information about the computer or printer including its date of installation and its lifecycle will also be available online.

“We will be able to avoid situations like closing of one or two counters when printers or computers become faulty," said a railway official.

The system would also help the railways carry out timely maintenance of its equipment.

With traffic returning to normal, railways wants to improve Sworking of its booking counters