Refund airfare: E-ticket agents

TNN | Apr 13, 2020, 04.58 AM IST

Madurai: The members of the Tamil Nadu e-ticket Agents Welfare Association have urge the airline service providers to refund the money paid for booking tickets since all the flight services were cancelled following the lockdown.

In a statement, joint secretary of the association A Zahir Hussain said that usually when a flight service is cancelled by the airline service provider, the amount would be refunded back to the agents. He said that if the ticket is cancelled by the agents themselves, the airline service providers would not refund nearly 50 to 80% of the amount depending on the time of cancellation.

He said that several people have booked their flight tickets through e-ticket agents and following the government announcement of the nation-wide lockdown, all the flight services were cancelled in the country.

He explained that instead of refunding the money back, the airline service providers are following a credit shell option to re-schedule the travel of the persons who have booked the tickets. He noted that most of the people who have booked tickets through the agents are not frequent travelers and hence they would not require re-scheduling their travel.

He said that the agents who have booked flight tickets are facing hardships as the customers who have booked their tickets have started to demand their money back. TNN