Wednesday, October 2, 2019

If we delay, we will pay, IRCTC promises Tejas passengers
Travel insurance and local food among slew of incentives


02/10/2019 , Special Correspondent, NEW DELHI 



 

New offer: In case of delay, a passenger can fill up a claim form online or file a claim on a toll-free number.

In a first, passengers travelling on the Delhi-Lucknow Tejas Express, which will not be operated directly by the Railways, will get compensation for delays.

While ₹100 will be paid if the delay is for over an hour, travellers will be given ₹250 for delays of over two hours, the Indian Railway Catering and Tourism Corporation (IRCTC), which will operate the train, said on Tuesday.

Baggage collection

The IRCTC has announced a slew of offers, including free travel insurance worth ₹25 lakh and on-board infotainment services, doorstep baggage collection, local food and no tatkal quota, to make the travel on its first train attractive ahead of its first commercial run on October 5.

In case of delay, a passenger will need to fill up a claim form with the insurance company in the link provided online or file a claim on its toll-free number.

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