‘2.6L FASTag users charged incorrectly to be refunded’
TIMES NEWS NETWORK
New Delhi 25.02.2021
Paytm Payments Bank (PPBL) said on Wednesday that it has facilitated refunds for 2.6 lakh FASTag users who were charged incorrectly by toll plazas last year. The company claimed it has set up a fast redressal mechanism, which identifies incorrect deductions and immediately raises claims to reverse the extra charges.
While FASTags ensure automatic payment of toll charges, sometimes issues with systems and processes present at the toll plazas result in deduction of more than the applicable charges. PPBL is one of the issuers of FASTags.
For the past few days, there have been complaints of commuters of not receiving the discount for return journey within 24 hours and they are ending up paying full toll amount both ways. The discount for return journey is allowed as per NHAI rules on public funded stretches where the toll is collected for NHAI. This rule doesn’t apply to most of the tolled stretches under private players because of specific contract conditions. NHAI officials said they are looking into the issue and will fix it soon.
Paytm Payments Bank claimed it has set up a fast redressal mechanism, which identifies incorrect deductions and immediately raises claims to reverse the extra charges
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