100-plus e-seva centres in city shut afteroperators lose access to Aadhaar website
TNN | Jul 23, 2019, 04.33 AM IST
CHENNAI: For 58-year-old Kamakshi Baby of Sholinganallur, getting her phone number changed in her Aadhaar enrolment has been a two-month struggle. Reason? The e-seva centre in her area which receives about 75 such petitions every day has not been functioning. It is not just this area, more than 100 centres out of the total 158 in Chennai have been shut down in the past two months.
Residents have been asked to travel to other zonal offices, some 20km away, to change addresses and make corrections in their Aadhaar cards.
“I was asked to change the contact details in my Aadhaar card that is linked to my provident fund. But the centre that usually functions has been shut and I have no idea where to go. They say a few centres in Adyar, Kodambakkam are functioning but they are really far,” said Kamakshi.
Across the city, e-seva centres are run by the Tamil Nadu Arasu Cable Television (TAC TV). Corporation zonal offices and taluk offices have e-seva centres. Apart from these, private companies have been given permission to make changes in Aadhaar.
As per the UIDAI website, certified operator/supervisor certificate is mandatory to perform Aadhaar enrolment and get a job at these centres. “These employees are given a salary of Rs 6,750 a month and have to work from 10 am to 5pm,” said V Gopalakrishnan, a resident of KK Nagar who has passed the exam. However, when they commit mistakes, the central government website takes note of it. When mistakes are committed on a regular basis, their access to the website is blocked.
P Shankar, managing director, TAC TV, said, “Last month, about 123 operators lost the access due to mistakes and last week another 20-odd lost the access. We appoint two operators at each e-seva centre. Now, we are facing a huge shortage in manpower as we need to get their access cleared from the central government which is a lengthy process,” he said. Shankar said there are plans to create a talent pool to ensure such a problem doesn’t arise again. “This will be resolved soon,” he said.
Meanwhile, corporation zonal offices are accepting these petitions.
TNN | Jul 23, 2019, 04.33 AM IST
CHENNAI: For 58-year-old Kamakshi Baby of Sholinganallur, getting her phone number changed in her Aadhaar enrolment has been a two-month struggle. Reason? The e-seva centre in her area which receives about 75 such petitions every day has not been functioning. It is not just this area, more than 100 centres out of the total 158 in Chennai have been shut down in the past two months.
Residents have been asked to travel to other zonal offices, some 20km away, to change addresses and make corrections in their Aadhaar cards.
“I was asked to change the contact details in my Aadhaar card that is linked to my provident fund. But the centre that usually functions has been shut and I have no idea where to go. They say a few centres in Adyar, Kodambakkam are functioning but they are really far,” said Kamakshi.
Across the city, e-seva centres are run by the Tamil Nadu Arasu Cable Television (TAC TV). Corporation zonal offices and taluk offices have e-seva centres. Apart from these, private companies have been given permission to make changes in Aadhaar.
As per the UIDAI website, certified operator/supervisor certificate is mandatory to perform Aadhaar enrolment and get a job at these centres. “These employees are given a salary of Rs 6,750 a month and have to work from 10 am to 5pm,” said V Gopalakrishnan, a resident of KK Nagar who has passed the exam. However, when they commit mistakes, the central government website takes note of it. When mistakes are committed on a regular basis, their access to the website is blocked.
P Shankar, managing director, TAC TV, said, “Last month, about 123 operators lost the access due to mistakes and last week another 20-odd lost the access. We appoint two operators at each e-seva centre. Now, we are facing a huge shortage in manpower as we need to get their access cleared from the central government which is a lengthy process,” he said. Shankar said there are plans to create a talent pool to ensure such a problem doesn’t arise again. “This will be resolved soon,” he said.
Meanwhile, corporation zonal offices are accepting these petitions.
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