Rlys to pay NRI family ₹4L for baggage loss Jewels, Rolex Watch, Costly Clothes Stolen
Srikkanth.D@timesgroup.com
Chennai:28.07.2019
The district consumer disputes redressal forum, Chennai (north), has directed Southern Railway to compensate₹4 lakh to a non-resident Indian (NRI) family whose luggagewas allegedly stolen from a second AC compartment of Tamil Nadu Express in 2015. The family said they were on their way to a wedding in New Delhi from Chennai and the luggage contained valuables worth more than ₹10 lakh, including expensive clothes, gold and diamond jewellery and a Rolex watch among others.
In their petition, Kamal Kumar Maheshwary and MeenakshiMaheshwary statedthat they travelled by the Tamil Nadu Express that left Chennai on January 20, 2015. They had kept their two suitcases with the valuables under their berths. On January 22, when they awoke at Agra station,theduofoundboth suitcases missing after which they lodged a complaint with the travelling ticket examiner (TTE). According to their complaint, both attendants who were on duty from the beginning of the journey were gone when the luggage went missing and a co-passenger, a bank manager, informed them and the TTE that he witnessed a person alighting from the second AC coach with the said luggage.
“It is very clear that unauthorized persons were allowed to enter the second AC compartment by the attendants and the TTE,” the petitioners said and addedthatthelossof luggage resultedin mental agonyfor them. They statedthatthey paid about ₹4,800for thetickets andthe negligence on part of the railway staff causedthem mental agony apart from the financial loss.
Southern Railway said the security of passengers and their baggage is the responsibility of Government Railway Police anditdoes nothave any connection with the policing work of GRP.Railwayscannotbeheld responsible for the negligence of the complainants, it said.
After examining both sides, the DCDRF bench comprising president K Lakshmikantham and member P V Jayanthi held there was negligence on part of the railways and the passengers havetobecompensatedfor their material loss.
The forum directed the railway authorities to compensate ₹3 lakh for their lost baggage and ₹1 lakh for the stress, hardship and mental agony.
Both attendants who were on duty from the beginning of the journey were gone when the luggage went missing
Srikkanth.D@timesgroup.com
Chennai:28.07.2019
The district consumer disputes redressal forum, Chennai (north), has directed Southern Railway to compensate₹4 lakh to a non-resident Indian (NRI) family whose luggagewas allegedly stolen from a second AC compartment of Tamil Nadu Express in 2015. The family said they were on their way to a wedding in New Delhi from Chennai and the luggage contained valuables worth more than ₹10 lakh, including expensive clothes, gold and diamond jewellery and a Rolex watch among others.
In their petition, Kamal Kumar Maheshwary and MeenakshiMaheshwary statedthat they travelled by the Tamil Nadu Express that left Chennai on January 20, 2015. They had kept their two suitcases with the valuables under their berths. On January 22, when they awoke at Agra station,theduofoundboth suitcases missing after which they lodged a complaint with the travelling ticket examiner (TTE). According to their complaint, both attendants who were on duty from the beginning of the journey were gone when the luggage went missing and a co-passenger, a bank manager, informed them and the TTE that he witnessed a person alighting from the second AC coach with the said luggage.
“It is very clear that unauthorized persons were allowed to enter the second AC compartment by the attendants and the TTE,” the petitioners said and addedthatthelossof luggage resultedin mental agonyfor them. They statedthatthey paid about ₹4,800for thetickets andthe negligence on part of the railway staff causedthem mental agony apart from the financial loss.
Southern Railway said the security of passengers and their baggage is the responsibility of Government Railway Police anditdoes nothave any connection with the policing work of GRP.Railwayscannotbeheld responsible for the negligence of the complainants, it said.
After examining both sides, the DCDRF bench comprising president K Lakshmikantham and member P V Jayanthi held there was negligence on part of the railways and the passengers havetobecompensatedfor their material loss.
The forum directed the railway authorities to compensate ₹3 lakh for their lost baggage and ₹1 lakh for the stress, hardship and mental agony.
Both attendants who were on duty from the beginning of the journey were gone when the luggage went missing
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