Changes to flight timings, gates to be notified faster
TIMES NEWS NETWORK
Chennai:20.11.2019
With the new boarding gate management system in place, passengers at Chennai airport will no longer have to rush from one boarding gate to another at the last minute as it will provide real time details on changes in flight timings, boarding gates and others on the flight information display screens at the terminals.
So far, the system was used only in Bengaluru airport. This is the first time the system is introduced at an Airports Authority of India (AAI) airport. There are plans to introduce it at all AAI airports in the future after it is tried out in Chennai.
Airport director S Sreekumar said airline staff will be able to update changes at the boarding gate itself and need not call up Airports Operation Control Centre (AOCC) every time they want to make a change.
“This was causing a delay in updating the information. The new system will also reduce the number of calls to the control centre thereby reducing the workload of staff,” he added.
As the changes will be fed into the system by the airline staff and airport staff immediately, all agencies involved in flight operations will be able to view the updates.
At most times, staff know about the changes in flight schedule and boarding gates well in advance but there’s a delay in communicating it to the passengers, leading to confusion and passengers are pushed to rush from one gate to another at the last minute as the announcement is made only when it gets closer to the boarding time.
Boarding gates are assigned to aircrafts almost an hour or two before departure so that it will reflect on the boarding pass. But because of constraints in the apron area and delay in arrival of flights, sometimes an incoming aircraft gets assigned to another gate.
This happens quite often because domestic carriers use the same aircraft to fly to multiple destinations and there will be delays in Chennai when there is air congestion at another airport.
“AOCC used to get hundreds of such calls with requests to update the changes. This was increasing the workload. The new system will help conserve manpower, space and machinery at the control centre,” he added.
Check-in counters and boarding gates have already been designed for use by any airline. The airport is also looking at e-boarding by which passengers can scan a barcode on their phones and walk in. This will be introduced in the new integrated terminal for passengers who register in DiGi Yatra system.
The new boarding gate management system at Chennai airport will provide real time details on changes in flight timings, boarding gates and otherss on the flight information display screens at the terminals
TIMES NEWS NETWORK
Chennai:20.11.2019
With the new boarding gate management system in place, passengers at Chennai airport will no longer have to rush from one boarding gate to another at the last minute as it will provide real time details on changes in flight timings, boarding gates and others on the flight information display screens at the terminals.
So far, the system was used only in Bengaluru airport. This is the first time the system is introduced at an Airports Authority of India (AAI) airport. There are plans to introduce it at all AAI airports in the future after it is tried out in Chennai.
Airport director S Sreekumar said airline staff will be able to update changes at the boarding gate itself and need not call up Airports Operation Control Centre (AOCC) every time they want to make a change.
“This was causing a delay in updating the information. The new system will also reduce the number of calls to the control centre thereby reducing the workload of staff,” he added.
As the changes will be fed into the system by the airline staff and airport staff immediately, all agencies involved in flight operations will be able to view the updates.
At most times, staff know about the changes in flight schedule and boarding gates well in advance but there’s a delay in communicating it to the passengers, leading to confusion and passengers are pushed to rush from one gate to another at the last minute as the announcement is made only when it gets closer to the boarding time.
Boarding gates are assigned to aircrafts almost an hour or two before departure so that it will reflect on the boarding pass. But because of constraints in the apron area and delay in arrival of flights, sometimes an incoming aircraft gets assigned to another gate.
This happens quite often because domestic carriers use the same aircraft to fly to multiple destinations and there will be delays in Chennai when there is air congestion at another airport.
“AOCC used to get hundreds of such calls with requests to update the changes. This was increasing the workload. The new system will help conserve manpower, space and machinery at the control centre,” he added.
Check-in counters and boarding gates have already been designed for use by any airline. The airport is also looking at e-boarding by which passengers can scan a barcode on their phones and walk in. This will be introduced in the new integrated terminal for passengers who register in DiGi Yatra system.
The new boarding gate management system at Chennai airport will provide real time details on changes in flight timings, boarding gates and otherss on the flight information display screens at the terminals
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