BSNL customers begin to feel pinch of poor service
TIMES NEWS NETWORK
Chennai:07.02.2020
Almost a week after more than 50% BSNL employees made an exodus, availing themselves of the voluntary retirement scheme (VRS), subscribers have started feeling the pinch of poor services. While city residents are witnessing the impact on mobile services, those in suburbs are complaining about drop in broadband internet speed.
Sadagopan, a resident of Pattabiram on the western outskirts of the city, and a long-time subscriber of BSNL’s broadband facility, said he was forced to surrender the service. “Services have gone from bad to worse in the last one week. I have just surrendered my broadband connection and switched over to another service provider,” he said.
According to him, the exodus of employees that left the state-owned telecom provider services further dwindling, has resulted in virtual sabotaging of communication services. “We can see the impact at BSNL telephone exchanges and customer service centres, which are struggling due to acute shortage of workers. Suburbs in Tiruvallur district are the worst hit as several localities are dependent only on BSNL for broadband services since there was no alternative or competitors,” he said.
BSNL mobile phone subscribers in the southern suburbs of Guduvancherry, besides core parts of the city, said they are running from pillar to post in search of better signal. Another long-time BSNL subscriber, who has his office at Anna Nagar, said several customers are continuing with BSNL landline connections due to their affinity towards phone numbers. “I have been using this telephone number for the past three decades. The issue is there is poor response to attend to problems,” Sridharan said.
BSNL Chennai circle chief general manager Santhosham said necessary steps are being taken to attend complaints of customers. "We are re-deploying the existing staff to all exchanges to ensure that none remain unmanned. Moreover, we are in the process of outsourcing certain technical works such as attending complaints at customer’s location,” he added.
While city residents are witnessing the impact of mass exodus of employees on mobile services, those in suburbs are complaining about drop in broadband internet speed
TIMES NEWS NETWORK
Chennai:07.02.2020
Almost a week after more than 50% BSNL employees made an exodus, availing themselves of the voluntary retirement scheme (VRS), subscribers have started feeling the pinch of poor services. While city residents are witnessing the impact on mobile services, those in suburbs are complaining about drop in broadband internet speed.
Sadagopan, a resident of Pattabiram on the western outskirts of the city, and a long-time subscriber of BSNL’s broadband facility, said he was forced to surrender the service. “Services have gone from bad to worse in the last one week. I have just surrendered my broadband connection and switched over to another service provider,” he said.
According to him, the exodus of employees that left the state-owned telecom provider services further dwindling, has resulted in virtual sabotaging of communication services. “We can see the impact at BSNL telephone exchanges and customer service centres, which are struggling due to acute shortage of workers. Suburbs in Tiruvallur district are the worst hit as several localities are dependent only on BSNL for broadband services since there was no alternative or competitors,” he said.
BSNL mobile phone subscribers in the southern suburbs of Guduvancherry, besides core parts of the city, said they are running from pillar to post in search of better signal. Another long-time BSNL subscriber, who has his office at Anna Nagar, said several customers are continuing with BSNL landline connections due to their affinity towards phone numbers. “I have been using this telephone number for the past three decades. The issue is there is poor response to attend to problems,” Sridharan said.
BSNL Chennai circle chief general manager Santhosham said necessary steps are being taken to attend complaints of customers. "We are re-deploying the existing staff to all exchanges to ensure that none remain unmanned. Moreover, we are in the process of outsourcing certain technical works such as attending complaints at customer’s location,” he added.
While city residents are witnessing the impact of mass exodus of employees on mobile services, those in suburbs are complaining about drop in broadband internet speed
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