Bank fined for not providing AC facility

Bank fined for not providing AC facility

Tirunelveli:  28.08.2020

The district consumer grievances redressal forum in Tirunelveli has imposed a fine of ₹20,000 on a private sector bank for deficiency in service by failing to provide airconditioned facility to consumers. The forum has directed the bank to pay ₹15,000 as compensation to A Brammanayagam, 46, and ₹5,000 towards expenses for fighting the case.

Petitioner Brammanayagam, a consumer activist, stated that the Tirunelveli branch of IDBI Bank had assured airconditioned facility for consumers at the bank and this was one reason why he opened a savings bank account there. Stating that the centralised AC had been defunct for a few weeks, he added that he faced hardships in the bank on June 21while waiting for 30 minutes to obtain a demand draft. The closed windows caused further discomfort. In his petition, the man said the bank manager had informed him that he had taken it up with his higher-ups. But the faulty AC had not been replaced as it would cost ₹4.5 lakh.

Accusing the bank officials of humiliating him and not redressing his grievance, the man moved the district consumer grievances redressal forum. TNN