Thursday, April 26, 2018

INDUSTRY FIRST

Jet allows flyers to bid for upgrade

New Delhi: 26.04.2018


Jet Airways passengers will now be be able to bidfor an upgradeto a higher class of travel. Jet says the bidding, which it claims is “an industry first” for airlines in India, will open at least seven days prior to the flight’s departure date and closes 24 hours before scheduled departure time.

In the interim, guests can modify, or even cancel their bids. However, they will not be able to withdraw their bid, once the bid is accepted as per the defined timelines.

“The innovation allows all guests holding confirmed economy or premiere bookings of the airline to bid for an upgrade to premiere or first class, respectively. To avail an upgrade, interested guests can place a bid on the Jet Airways’ website under the ‘manage mybooking’ section, stating the amount they’re willing to bid for the upgrade,”the airlinesaidin a statement. While all bidders will need to submit their credit card details during the bidding process, only the card of the winning bidder will be charged.

Jet’s senior VP Raj Sivakumar said: “JetUpgrade illustrates yet another first in the airline’s history of undertaking continuous innovations for over two decades, in order to offer guests an exceptional flying experience. JetUpgrade raises the industry benchmark of customer experience, offering more value to those guests who appreciate our superior inflight services.” TNN

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