Flight cancellation: Airline to pay ₹1.5L to three flyers
TIMES NEWS NETWORK 09.04.2018
Chennai: The District Consumer Disputes Redressal Forum, Chennai (north) has directed SpiceJet to pay a compensation of ₹1.55 lakh to three passengers for a flight cancelled at the last moment.
In their petition, Basheer Ahmed of Chennai, state president of the Indian National League, T M Abdul Kadar, a retired professor from Vaniyambadi and advocate E Sarwar Khan from Tindivanam contended that they were to travel from New Delhi to Chennai in a SpiceJet flight on December 16, 2014. While they were at the airport three hours before the scheduled take-off at 10.45am, the flight was cancelled at the last minute and they came to know of it only through a notice board. “There were no alternate arrangements. We immediately booked tickets on another flight that was much costlier,” their petition stated.
In a reply, the airline contended that the flight was cancelled on account of a sudden technical snag which was beyond their control and hence no liability could be fastened against them. “We intimated the passengers about the cancellation. The passengers were given an option to either get the full refund or take an alternate flight, which was on the next day at the same time,” read the reply.
The forum bench comprising president K Jayabalan and member M Uyirroli Kannan observed that no man would wait for 24 hours to catch a flight and that the airline should have tried to accommodate the passengers in any other airline. The forum further observed that the trio suffered mental agony due to the cancellation and directed the company to refund ₹1 lakh they spent on executive class flight tickets in another airline and also a compensation of ₹55,000 for causing mental agony.
TIMES NEWS NETWORK 09.04.2018
Chennai: The District Consumer Disputes Redressal Forum, Chennai (north) has directed SpiceJet to pay a compensation of ₹1.55 lakh to three passengers for a flight cancelled at the last moment.
In their petition, Basheer Ahmed of Chennai, state president of the Indian National League, T M Abdul Kadar, a retired professor from Vaniyambadi and advocate E Sarwar Khan from Tindivanam contended that they were to travel from New Delhi to Chennai in a SpiceJet flight on December 16, 2014. While they were at the airport three hours before the scheduled take-off at 10.45am, the flight was cancelled at the last minute and they came to know of it only through a notice board. “There were no alternate arrangements. We immediately booked tickets on another flight that was much costlier,” their petition stated.
In a reply, the airline contended that the flight was cancelled on account of a sudden technical snag which was beyond their control and hence no liability could be fastened against them. “We intimated the passengers about the cancellation. The passengers were given an option to either get the full refund or take an alternate flight, which was on the next day at the same time,” read the reply.
The forum bench comprising president K Jayabalan and member M Uyirroli Kannan observed that no man would wait for 24 hours to catch a flight and that the airline should have tried to accommodate the passengers in any other airline. The forum further observed that the trio suffered mental agony due to the cancellation and directed the company to refund ₹1 lakh they spent on executive class flight tickets in another airline and also a compensation of ₹55,000 for causing mental agony.
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